Data Privacy & Protection

bah88 Privacy Policy — Your Data, Your Rights, Our Commitment

At bah88, protecting the personal information of our users across Bangladesh is a responsibility we take seriously. This Privacy Policy explains in clear terms exactly what data we collect, why we collect it, how it is used, and the rights you hold over your own information. We believe transparency builds trust, and trust is the foundation of everything we do.

Effective Date: 1 January 2026 SSL Encrypted Applies to: All bah88 Users Language: English

Our Privacy Commitments

Six core principles that shape how bah88 handles your personal data

Minimal Data Collection

bah88 collects only the personal data that is genuinely necessary to operate your account, process transactions, and comply with applicable regulations. We do not collect data for its own sake.

No Third-Party Marketing Sales

bah88 never sells, rents, or leases your personal information to third parties for marketing or advertising purposes. Your data is not a commercial product on our platform.

Industry-Standard Encryption

All data transmitted between your device and the bah88 platform is protected using SSL/TLS encryption. Sensitive data at rest, including payment details, is stored in encrypted form.

Your Right to Access & Erasure

You have the right to request a copy of the personal data bah88 holds about you, and in certain circumstances, the right to request its deletion. Contact our support team to exercise these rights.

Defined Retention Periods

bah88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including any legal or regulatory retention obligations applicable to offshore gaming operators.

Marketing Opt-Out

If you have opted in to receive promotional communications from bah88, you may withdraw that consent at any time by contacting our support team or using the unsubscribe mechanism in any marketing message.

Contents

1. Introduction
2. Data We Collect
3. How We Use Your Data
4. Legal Basis for Processing
5. Data Sharing & Disclosure
6. Cookies & Tracking
7. Data Security
8. Data Retention
9. Your Rights
10. Children & Minors
11. International Transfers
12. Third-Party Links
13. Policy Updates
14. Contact Us

Effective Date: 1 January 2026 | Last Reviewed: 1 January 2026

This Privacy Policy ("Policy") describes how bah88 ("we", "us", "our") collects, uses, stores, discloses, and protects the personal information of users ("you", "your") who access or use the bah88 platform, including the website located at bah88.io, any associated mobile interfaces, and all services offered by bah88. This Policy forms part of our Terms & Conditions and by using the bah88 platform, you acknowledge that you have read and understood this Policy in full. If you do not agree to the practices described herein, you must immediately cease use of the platform.

1 Introduction

bah88 is an offshore online betting and gaming platform serving players in Bangladesh and other eligible markets. We offer sports betting, live casino games, slots, fishing games, mines, and a range of other interactive entertainment products. In delivering these services, it is necessary for us to collect and process certain personal information relating to our users.

We recognise that the personal information you entrust to bah88 is sensitive, and we are committed to handling it with the highest standards of care, discretion, and security. This Policy has been drafted to give you a clear and comprehensive understanding of our data practices, written in plain English so that it is genuinely useful rather than a purely formal document.

This Policy applies to all personal data we collect through:

The bah88 website and any associated subdomains.
Any bah88 mobile interface or application.
Communications you send to us via email, live chat, or WhatsApp.
Transactions you conduct on the platform, including deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and BRAC Bank.
Any third-party identity verification or payment processing services engaged by bah88 to facilitate your use of the platform.

Scope Notice: This Policy does not apply to third-party websites, applications, or services that may be linked to from the bah88 platform. bah88 is not responsible for the privacy practices of any third party. We encourage you to review the privacy policies of any external services you choose to use.

2 Data We Collect

bah88 collects personal data in the following categories. We collect only what is reasonably necessary for the purposes described in this Policy.

Category	Examples	How Collected
Identity Data	Full legal name, date of birth, national ID / passport number, selfie or photo ID	Registration form; KYC verification process
Contact Data	Email address, mobile phone number, residential address	Registration form; account settings updates
Financial Data	bKash / Nagad / Rocket / Upay account numbers, bank account details, transaction records, deposit and withdrawal history	Deposit and withdrawal processes
Usage Data	Pages visited, games played, bets placed, session duration, click patterns, search queries on platform	Automatically via server logs and analytics tools
Technical Data	IP address, device type, browser type and version, operating system, screen resolution, time zone	Automatically via browser and device on login
Communications Data	Content of live chat messages, email correspondence, WhatsApp messages sent to support	Direct communications with bah88 support team
Marketing Preferences	Opt-in or opt-out status for promotional emails and SMS; preferred bonus types	Account settings; marketing consent forms

bah88 does not intentionally collect or process special category data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly necessary for identity verification). If you believe we have inadvertently collected such data, please contact us immediately at [email protected].

3 How We Use Your Data

bah88 uses the personal data we collect for the following specific, legitimate purposes:

Account Registration & Management: To create and maintain your bah88 account, verify your identity, manage your login credentials, and keep your account profile up to date.
Transaction Processing: To process deposits made via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or BRAC Bank, and to process withdrawal requests to your verified payment method.
KYC & Compliance: To verify your identity and age (21+ requirement) in accordance with our responsible gaming obligations and offshore operational requirements. This includes sharing relevant data with third-party identity verification providers.
Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, multi-accounting, money laundering, and other prohibited activities on the platform.
Platform Personalisation: To present content, game recommendations, and promotional offers that are relevant to your preferences and betting history on bah88.
Customer Support: To respond to your enquiries, resolve complaints, process responsible gaming requests (such as self-exclusion and deposit limits), and provide general account assistance.
Legal & Regulatory Obligations: To comply with any applicable legal obligations, including requests from competent authorities, court orders, and anti-money laundering (AML) reporting requirements.
Marketing Communications: Where you have given explicit consent, to send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, seasonal promotions (such as Eid or Pohela Boishakh offers), and other bah88 news. You may withdraw this consent at any time.
Platform Improvement: To analyse usage patterns and technical performance data in aggregate form so that we can improve the bah88 platform, fix bugs, and develop new features.

Automated Decision-Making: bah88 uses automated systems to screen accounts for fraud, bonus abuse, and AML risk indicators. Where an automated process results in an action affecting your account (such as a withdrawal hold or account restriction), you have the right to request human review of that decision by contacting our support team.

4 Legal Basis for Processing

bah88 processes your personal data on the following legal bases, depending on the specific purpose of the processing activity:

Contractual Necessity: Processing that is necessary to perform the contract between you and bah88 — specifically, to operate your account, process transactions, and deliver the betting and gaming services you have requested.
Legal Obligation: Processing that is required for bah88 to comply with applicable legal or regulatory obligations, including AML checks, age verification, and responses to lawful requests from competent authorities.
Legitimate Interests: Processing carried out for bah88's legitimate business interests, including fraud prevention, platform security, internal analytics, and improvement of our services — provided that these interests are not overridden by your fundamental rights and freedoms.
Consent: Where we rely on your consent as the legal basis — primarily for optional marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

5 Data Sharing & Disclosure

bah88 does not sell your personal data. We may share your personal data with third parties only in the following limited and clearly defined circumstances:

Payment Processors: We share financial data (such as your bKash or Nagad account number and transaction amounts) with payment service providers solely to facilitate deposits and withdrawals. These providers are contractually obligated to handle your data securely and only for the purpose of processing your transactions.
Identity Verification Services: We engage licensed third-party KYC providers to verify the identity documents you submit. These providers process your identity data under strict confidentiality obligations and data processing agreements.
Game Studio Partners: Where you play games provided by third-party game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), certain technical and session data may be shared with those studios to facilitate gameplay and resolve disputes. These studios do not use your data for their own marketing purposes.
Legal & Regulatory Authorities: bah88 may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts in response to lawful requests, court orders, or to fulfil our AML and compliance obligations. We will notify you of such disclosures to the extent permitted by law.
Corporate Transactions: In the event of a merger, acquisition, restructuring, or sale of all or part of bah88's business, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer.
Professional Advisers: bah88 may share data with legal, financial, or audit professionals who are bound by professional confidentiality obligations, where necessary for the administration of our business.

Important: bah88 will never sell, rent, or trade your personal data to advertising networks, data brokers, or unaffiliated third parties for commercial marketing purposes. Any third party that receives your data from bah88 is contractually required to handle it in accordance with the standards set out in this Privacy Policy.

6 Cookies & Tracking Technologies

bah88 uses cookies and similar tracking technologies (such as pixels and local storage) to operate the platform, analyse user behaviour, and improve user experience. By continuing to use the bah88 platform, you consent to our use of cookies as described in this section.

We use the following categories of cookies:

Strictly Necessary Cookies: These cookies are essential for the bah88 platform to function. They enable core features such as session management, login authentication, and transaction processing. These cookies cannot be disabled without disrupting platform functionality.
Performance & Analytics Cookies: These cookies collect anonymous, aggregated information about how users interact with the bah88 platform — including which pages are visited most frequently and whether error messages are received. This data helps us improve the platform over time.
Functionality Cookies: These cookies remember your preferences (such as preferred language, last visited game category, or display settings) to provide a more personalised experience on return visits.
Fraud Prevention Cookies: These cookies help our fraud detection systems identify potentially suspicious activity by tracking technical identifiers across sessions, including device fingerprints and IP addresses.

You may manage or delete cookies via your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the bah88 platform, including your ability to log in or complete transactions.

7 Data Security

bah88 implements a range of technical and organisational security measures designed to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

SSL/TLS Encryption: All data transmitted between your device and the bah88 platform is encrypted in transit using industry-standard SSL/TLS protocols.
Encrypted Data Storage: Sensitive data, including payment account details and identity documents, is stored in encrypted form on secured servers with restricted access controls.
Access Controls: Access to personal data within bah88's systems is restricted to authorised personnel on a strict need-to-know basis. All staff with access to user data are subject to confidentiality obligations.
Two-Factor Authentication: bah88 supports two-factor authentication (2FA) for user accounts. We strongly encourage all users to enable 2FA to protect their accounts from unauthorised access.
Regular Security Reviews: bah88 conducts periodic reviews of its data security practices, including vulnerability assessments and penetration testing, to identify and remediate potential weaknesses.
Incident Response: In the event of a data security incident that poses a risk to your personal data, bah88 will notify affected users and, where required, relevant authorities within a reasonable timeframe.

Your Responsibility: While bah88 takes all reasonable steps to protect your data, the security of your account also depends on you keeping your login credentials confidential. Never share your bah88 username or password with anyone. bah88 support staff will never ask for your password.

8 Data Retention

bah88 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any applicable legal or regulatory retention obligations. The following general retention periods apply:

Account Data & Transaction Records: Retained for a minimum of five (5) years following the closure of your account, in accordance with standard AML and financial record-keeping obligations applicable to offshore gaming operators.
KYC & Identity Documents: Retained for a minimum of five (5) years following the closure of your account or the completion of the KYC process, whichever is later.
Support Communications: Retained for a minimum of two (2) years from the date of the communication, to enable reference in the event of subsequent disputes or complaints.
Marketing Preferences: Retained until you withdraw your consent or request deletion of your marketing preference data, plus an additional ninety (90) days to process the withdrawal.
Usage & Technical Data: Anonymised and aggregated usage data may be retained indefinitely for statistical analysis and platform improvement purposes. Individual-level usage data is retained for a maximum of twelve (12) months.

Upon expiry of the applicable retention period, bah88 will securely delete or anonymise your personal data. Where deletion is not immediately possible due to technical constraints (for example, data held in secure backup archives), bah88 will isolate the data from active processing until deletion becomes technically feasible.

9 Your Rights

Subject to applicable law and certain limitations, you have the following rights in relation to the personal data bah88 holds about you. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request".

Right of Access: You have the right to request confirmation of whether bah88 processes personal data about you, and if so, to receive a copy of that data along with information about how it is being used.
Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data that bah88 holds about you.
Right to Erasure ("Right to Be Forgotten"): In certain circumstances, you have the right to request that bah88 delete your personal data. This right is subject to limitations where retention is required by law (for example, AML record-keeping obligations).
Right to Restriction of Processing: You have the right to request that bah88 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to our processing.
Right to Data Portability: Where processing is based on your consent or the performance of a contract, and processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
Right to Object: You have the right to object to bah88's processing of your personal data where that processing is based on our legitimate interests. You also have an unconditional right to object to processing of your data for direct marketing purposes at any time.
Right to Withdraw Consent: Where bah88 processes your data on the basis of your consent (primarily for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

bah88 will respond to all valid privacy rights requests within thirty (30) calendar days of receipt. In complex cases, we may extend this period by a further sixty (60) days, in which case we will notify you of the extension and the reason for it.

Identity Verification: To protect your privacy and prevent unauthorised requests, bah88 may require you to verify your identity before we process any privacy rights request. We may ask you to provide a copy of your government-issued ID and confirm account details before acting on your request.

10 Children & Minors

The bah88 platform is strictly intended for adults aged 21 years and above. bah88 does not knowingly collect personal data from any individual under the age of 21. If you are under 21 years of age, you are not permitted to register, deposit, or place bets on the bah88 platform under any circumstances.

If bah88 discovers or is notified that personal data has been collected from a user who is under the age of 21, we will immediately close the relevant account, delete all associated personal data to the extent permitted by law, and return any deposited funds to the original payment source minus any amounts wagered.

Parents and guardians who believe that a minor in their care may have accessed the bah88 platform are encouraged to contact our support team immediately at [email protected]. We also recommend the use of parental control software to prevent access to online betting platforms by minors.

21+ Strictly Enforced: bah88 uses automated age verification checks at registration and may conduct additional KYC age verification at any point during the account lifecycle. Any attempt to misrepresent age during registration constitutes a material breach of our Terms & Conditions.

11 International Data Transfers

bah88 operates as an offshore platform. This means that personal data collected from users in Bangladesh may be transferred to, stored in, and processed in countries or jurisdictions outside of Bangladesh where bah88's servers and operational infrastructure are located.

Where such international transfers occur, bah88 takes reasonable steps to ensure that your personal data receives an adequate level of protection in the recipient jurisdiction, including through the use of data processing agreements that impose security and confidentiality obligations on the receiving party equivalent to those applied by bah88 itself.

By using the bah88 platform and accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data to the jurisdictions in which bah88 operates, for the purposes described in this Policy.

12 Third-Party Links

The bah88 platform may contain references to third-party game studios, payment service providers, and other external services. While bah88 takes care to work only with reputable partners, we do not control the data practices of any third-party service and are not responsible for the content or privacy practices of any external website or service.

If you follow a link from the bah88 platform to an external website or service, we encourage you to review the privacy policy of that third party before providing any personal information. Your interactions with third-party services are governed solely by the terms and privacy policies of those third parties.

13 Updates to This Privacy Policy

bah88 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or platform services. When material changes are made, we will publish a revised version of this Policy on the bah88 platform with an updated effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how bah88 protects your personal data. Your continued use of the bah88 platform following the publication of any revised Policy constitutes your acceptance of the updated terms.

Where changes to this Policy materially affect your rights or the way we process your personal data, we will make reasonable efforts to notify you directly via your registered email address or via an in-platform notification prior to the changes taking effect.

14 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way bah88 handles your personal data, please contact our Data Privacy team using the details below. All privacy-related enquiries should be submitted in writing to ensure a formal record is maintained.

Email: [email protected] (plain text — not a clickable link)
Subject Line: Privacy Policy Enquiry or Privacy Rights Request
Live Chat: Available 24/7 directly on the bah88 platform
WhatsApp: +880 1700 000000 (available 08:00–24:00 Bangladesh Standard Time, UTC+6)
Response Time: Privacy rights requests are responded to within 30 calendar days. General privacy enquiries are typically answered within 5 business days.

For responsible gaming concerns, self-exclusion requests, or deposit limit adjustments, please visit our dedicated Responsible Gaming page or contact support directly.

Your Privacy Is Protected — Now Enjoy the Games

With your data secured by bah88's industry-standard privacy practices, you can focus on what matters — cricket betting, live casino, slots, and more. 21+ only. Play responsibly.